Please read these terms carefully before booking a repair, service or installation with Goa Appliances. By using our services, you agree to the terms below.
Last Updated: 13 September 2026
By accessing our website, calling our team, or booking any repair or installation service through Goa Appliances, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
These terms apply to all customers booking AC Repair, Refrigerator Repair, Washing Machine Repair, Geyser Repair, Chimney Repair, RO Repair or Microwave Repair services across Goa.
Goa Appliances provides doorstep repair, servicing and installation for the following home appliances:
All repairs are carried out by trained technicians. The exact scope of work is confirmed with the customer after diagnosis.
Bookings can be made via phone call, WhatsApp or our website. On confirming a booking, we aim to assign a technician at the earliest available slot, subject to location and technician availability.
Service timings may vary depending on traffic, weather, technician workload and the nature of the fault. We will inform you of any expected delay wherever possible.
A visiting/diagnosis charge may apply, which will be communicated at the time of booking or before the technician's visit. Once the issue is diagnosed, the technician will share an upfront, itemised quote covering labour and any required spare parts before starting the repair.
Payment is due upon completion of the service unless otherwise agreed. We accept cash and standard digital payment methods. Prices may vary based on appliance brand, model, fault complexity and parts required.
We use genuine, quality-tested spare parts wherever possible. Any warranty on replaced parts or labour will be clearly communicated to the customer at the time of service and is separate from any manufacturer warranty on the appliance itself.
Warranty does not cover damage caused by misuse, unauthorised repair by a third party after our service, power fluctuations, natural wear and tear, or acts of nature.
While our technicians take utmost care during every repair, Goa Appliances shall not be held liable for pre-existing damage, faults arising from the appliance's age or prior misuse, or issues that surface due to causes unrelated to the service performed.
Our liability for any claim arising out of a service shall be limited to the amount paid by the customer for that specific service.
Customers may cancel or reschedule a booking by informing us before the technician is dispatched, without any charge. If a technician has already been assigned or has reached the location, a nominal visiting charge may apply.
Refunds, if applicable, will be assessed on a case-by-case basis and processed within a reasonable timeframe after review.
Any personal information shared with us — such as your name, phone number and address — is used solely for the purpose of scheduling and delivering the requested service, and is not sold or shared with unrelated third parties.
Goa Appliances reserves the right to update or modify these Terms & Conditions at any time. Changes will be reflected on this page with an updated "Last Updated" date. Continued use of our services after any change constitutes acceptance of the revised terms.
These Terms & Conditions are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Goa.